Frequently Asked Questions

1. What type of services do you provide?
Guided or As Directed for all occasions, corporate or private events, Airport transfers, we do it all.

2. When does the hourly rate or time start?
Our hourly rates begin when the car arrives at your doorstep*. It ends at your final destination.

* Travel charges may be applied for destinations more than 25 miles from our base in Charlotte, North Carolina.

3. Do you have a minimum number of hours?
Yes, our minimum is 3 hours for limousine reservations and 2 hours for Towncar reservations. VIP Clients have a 2-hour minimum for limousine reservations. One-way and airport transfers are priced at a flat fee.

4. When does overtime start?
It starts at the beginning of the next service hour and is based on 15 minute increments of the regular rate.

5. What vehicles do you offer for hire?
Towncars, SUV's, Vans, Mini Buses and Stretch Limousines.

6. What type of payments do you accept?
Cash, American Express, Visa and MasterCard.

7. Are there any additional fees?
20% Gratuity to the chauffeur/driver will be added to all credit card transactions. (If you feel our service did not warrant a gratuity, it will be removed).
8% STC Charge will be added to all transactions to cover city and state regulatory fees.
Parking fees at games, concerts and other events that are necessary will also be added.

8. Do you offer point-to-point transportation?
Yes, a minimum charge does apply each way and it's based on travel time. Airport transfers are based on a flat fee.

9. Do you require a deposit?
Yes, but only on limousine reservations and on special Towncar reservations. A minimum of 50% of the estimated amount is required to secure the reservation.

10. What is your cancellation policy?
Airport reservations may be canceled within 24 hours of booking, at no cost to you, unless the reservation is booked the same day the service is required. Thereafter, the minimum cancellation fee is 50% of the estimated amount but may be up to 100% of reservation amount. A no show reservation is charged in full. For all other services a 50% fee will be charged on all cancelations. If a 50% deposit was charged at time of booking then the amount will be used as the cancelation fee.

11. Do you offer gift certificates?
Yes

12. What is the Customer Login box for?
This feature allows you to book reservations directly from our website in real time and gives you the ability to manage your account from anywhere at anytime. You can view up to the minute status of your reservations, add multiple passengers to your account, store Pick up and Drop off locations, store credit card info, see historical trip data and much more.


SHOULD YOU HAVE ANY QUESTIONS NOT LISTED HERE PLEASE CALL OUR OFFICES AT: 704-568-1200 OR EMAIL US AT: info@peaklimo.com.

Thank You!